Shipping policy

Plain answers, no small print. If anything here does not match what happened to your order, contact us and we will sort it.

Delivery at a glance

  • UK delivery: usually 5–11 working days from when you order.
  • Every UK order goes by tracked express as standard.
  • Please allow up to 2 weeks in case of carrier or customs delays.

Where your order ships from

We are a small UK business, but we do not hold stock in a UK warehouse. Orders are picked and dispatched by our fulfilment partner from their international network, then sent to the UK on a tracked express service and delivered by a UK carrier such as Yodel or Royal Mail for the last leg. That is why delivery takes a little longer than from a large UK retailer.

How long it takes

  • Dispatch: 2–3 working days from when you order.
  • Delivery: usually 3–8 working days from dispatch to your door.

Around peak periods, especially late November and December, add up to another week. Deliveries outside the UK usually take longer. These are realistic expectations, not guarantees.

Shipping costs

Shipping is calculated at checkout based on your delivery address, and the exact amount is shown before you pay. Nothing is added afterwards.

Tracking

You will get a confirmation email when you order, and a second email with tracking details once the parcel is dispatched. Tracking can take a few days to start updating and sometimes goes quiet mid-journey. This is normal and does not mean the parcel is lost.

Import duties and taxes

UK and EU orders are not charged extra by us at delivery. For orders outside the UK and EU, your country may charge import duty or sales tax, which you pay.

If your order is late or has not arrived

If your tracking has not updated for 10 days, or delivery has gone well past the windows above, contact us with your order number. We will chase the carrier and, if the parcel cannot be found, replace or refund it.

Wrong, damaged or faulty items

Contact us with your order number and a photo. See our Return and refund policy for your full rights.

Changing your address

Get in touch as quickly as you can. We can usually change a delivery address before dispatch, but once a parcel is with a carrier we cannot redirect it.

 

Revvion UK, 9 Cherwell Drive, Stevenage SG1 6BD, United Kingdom.