Shipping & Delivery

Plain answers, no small print games. If anything here does not match what happened to your order, tell us and we will sort it.

Delivery at a glance

  • UK delivery: usually 5–11 working days from when you order.
  • Every UK order goes by tracked express as standard, at no extra cost to you.
  • Please allow up to 2 weeks in case of carrier or customs delays.

Where your order ships from

Work Out Wars is a small UK business, but we do not hold stock in a UK warehouse. Orders are picked and dispatched by our fulfilment partner from their international network, then sent to the UK on a tracked express service and delivered by a UK carrier such as Yodel or Royal Mail for the last leg. That is why delivery takes a little longer than from a large UK retailer. We would rather say so here than surprise you after you have paid.

How long it takes

There are two stages, and it helps to keep them separate:

  • Dispatch: 2–3 working days from when you order. This is the picking and packing stage, before the parcel is handed to a carrier.
  • Delivery: usually 3–8 working days from dispatch to your door on our UK express service.

So most UK orders arrive 5–11 working days after you order. Around peak periods, especially late November and December, add up to another week. Deliveries to the EU, the US and the rest of the world usually take longer again.

These are realistic expectations based on the carriers' own averages, not guarantees. Customs checks, weather and peak-season backlogs all add time, and none of them are within our control.

Shipping costs

Shipping is calculated at checkout based on your delivery address, and the exact amount is shown to you before you pay. Nothing is added afterwards.

Tracking

You will get a confirmation email when you order, and a second email with tracking details once the parcel is dispatched. Tracking can take a few days to start updating after dispatch, and it sometimes goes quiet in the middle of the journey. This is normal for international services and does not mean the parcel is lost.

Import duties and taxes

UK and EU orders are not charged extra by us at delivery. For orders outside the UK and EU, your country may charge import duty or sales tax, which you pay and which is not included in the price you paid us. Check your own country's thresholds if you are unsure.

If your order is late or has not arrived

If your tracking has not updated for 10 days, or delivery has gone well past the windows above, contact us with your order number. We will chase the carrier and, if the parcel cannot be found, replace or refund it. You do not have to wait indefinitely, and you do not lose your rights because a carrier lost the parcel.

Wrong, damaged or faulty items

Contact us with your order number and a photo. This is covered in full, along with your legal rights, on our Returns & Refunds page.

Changing your address

Get in touch as quickly as you can. We can usually change a delivery address before dispatch, but once a parcel is with a carrier we cannot redirect it.

Revvion UK, 9 Cherwell Drive, Stevenage SG1 6BD, United Kingdom.